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Small fleets, owner-operators, movers and delivery.

AI receptionist for trucking and moving companies

For carriers, owner-operators and moving companies, the people who answer the phone are often driving or on a job. ReadyOffice answers every call, separates urgent requests from routine ones, transfers only what you designate as urgent and keeps invoicing and payment reminders on schedule.

A mover loading a box truck at a dock at dawn

Industry challenges

Common challenges in trucking and moving

Time on the road and time on the phone cannot overlap safely. These gaps cost loads, bookings and cash flow.

  1. Missed load offers

    Broker calls received while driving go unanswered, and loads are assigned to other carriers.

  2. Slow quote responses

    Moving inquiries go to the first company that returns the call.

  3. Buried schedule changes

    Delivery window changes left by voicemail are not seen in time.

  4. Delayed invoicing

    Invoices and payment reminders are postponed until the end of the week.

How ReadyOffice addresses them

The AI Receptionist decides which calls reach you and how, and Billing & Collections keeps invoices and payment reminders on schedule while you drive. Each feature shows its availability.

AI Receptionist

  • AI ReceptionistIncluded
    Answers every call, identifies itself as an AI, takes messages and answers questions from your business profile.
  • Urgent call escalationIncluded
    Dissatisfied callers, unanswered questions and high-value requests are escalated by message or transfer, with a text alert.
  • Call announcement before transferIncluded
    Before a call is transferred, you hear a brief announcement of the caller and the reason for the call.
  • Call summariesIncluded
    A short summary and transcript of every call the assistant takes.
  • Voicemail triageIncluded
    Each voicemail is marked as a lead, a support call or spam, with a reply drafted for you to approve.

Billing & Collections

  • InvoicesIncluded
    Invoices drafted from accepted quotes, with PDFs sent by email.
  • Recurring invoicesIncluded
    Invoices that go out on a schedule for regular work.
  • Invoice remindersIncluded
    Polite reminders with the payment link, on a schedule you choose.
  • Canadian sales taxIncluded
    GST, HST, PST or QST worked out by your customer's province, plus US sales tax.
  • Interac e-Transfer requestsOn our roadmap
    Ask for payment by Interac e-Transfer.

Daily Reporting

  • Morning summaryIncluded
    Missed calls, unpaid invoices and what's waiting for you, by text or email.
AI assistant capabilities

Sample call

A full transcript of how the AI Receptionist handles a typical call. Every call opens by identifying the AI assistant.

Bluefern Moving and Freight and the caller are fictional and used for illustration.

ExampleBluefern Moving and Freight
  1. AI assistant

    You've reached an AI assistant for Bluefern Moving and Freight. This call may be recorded to keep an accurate record of your request. Say 'agent' to reach a person.

  2. AI assistant

    How can I help you?

  3. Caller

    Hi, we're moving out of a two-bedroom apartment on the 30th, about 40 minutes away. Do you have a crew that day?

  4. AI assistant

    I can take the details for a quote. What floor is the apartment on, and is there an elevator?

  5. Caller

    Third floor, there's an elevator but we'd need to book it. And we have a piano.

  6. AI assistant

    Thank you, that is important for the crew. May I have your name and the best number to reach you?

  7. Caller

    Sam Nguyen, this number is fine.

  8. AI assistant

    Thank you, Sam. The owner is on the road at the moment. I am forwarding your request, and you will receive a call back today with availability for the 30th and a quote that includes the piano.

Summary sent to the business

Move quote: Sam Nguyen, 2-bedroom, 3rd floor with elevator to book, piano. Moving on the 30th, about 40 minutes away. Call back today with availability and a quote.

Recommended plan

Standard$149 a month

Standard usually fits a trucking or moving business: the AI receptionist answers while you drive and puts urgent calls through, and quotes and invoices with online payment come with it. A fleet that needs more mailboxes for dispatch and billing can grow into Pro.

Compare all plans and prices

Regulatory considerations

Regulatory points relevant to this sector, each sourced from an official government page. This is general information, not legal or tax advice; requirements vary by province.

  • Hands-free only while driving (Ontario)

    In Ontario it's illegal to hold a phone while driving, including when you're stopped in traffic or at a red light. A hands-free device is allowed, and a securely mounted phone can be touched only to make, answer or end a call. This is Ontario's law; check the rules of each province you drive in. [1]

  • Your CVOR certificate (Ontario)

    If you operate a commercial vehicle in Ontario, you need a valid commercial vehicle operator's registration (CVOR) certificate, kept up to date, with the certificate or a copy carried in each commercial vehicle and shown to enforcement on request. [2]

  • GST/HST on freight and moving invoices

    Once your taxable revenue goes over $30,000 in one calendar quarter, or over four calendar quarters in a row, you have to register for the GST/HST and charge it on your invoices. [3]

Common questions

Will it put calls through to me while I'm driving?

Only the ones you've marked as urgent, and only to the phone you choose. Before a call is put through you hear a few words about who's calling and why, so you can decide hands-free whether to take it. Everything else waits as a summary.

Can it give a moving quote?

It takes the details a quote needs, such as the size of the home, floors, elevator, large items and dates, and passes them to you. It doesn't give prices on its own.

How do I see what happened while I was on the road?

Every call it takes is summarized, and the morning digest lists missed calls and unpaid invoices by text or email, so you can catch up at the first stop.

Sources

  1. Distracted driving, Government of Ontario. checked
  2. Commercial vehicle operator's registration (CVOR), Government of Ontario. checked
  3. When to register for and start charging the GST/HST, Canada Revenue Agency. checked

Last reviewed . Official sources only. If any information has changed, please contact us and we will update it.

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